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FAQ

Who are you?


I am Sarah Hernandez; an artist, drafter by trade and passionate hiker living in Zurich, Switzerland.

My work is inspired by the places I have been and the ones I would like to explore in the future.


How is my Artwork shipped?


All artwork is placed in a clear plastic bag and shipped in a rigid envelope.


How quickly will my Order ship?


This shop is a one man operation so that shipping may take 2-5 days from the time of your order.

Keep in mind that shipping time varies depending on location and international shipments may take a week or more to arrive once sent.


Do you have any tracking information for my order?


Every Item shipped is sent as priority mail. If you wish to add registered shipping to the order there is a shop item just add it to your basket.


I usually won’t send an email with the tracking number unless there is a big delay in delivering or another issue. If you still wish to receive the tracking number, please send me an email, and I will get back to you.


Original Art will always be sent as registered shipping with tracking number. It is included in the price.


What do I need to know about customs duty?


Items shipped internationally may be subject to duties and taxes imposed by the destination country. You will be responsible for any additional cost that may apply. I cannot determine the additional cost for your order.

I am not responsible for any delays due to customs.   


What is your return Policy?


No returns, if there is a problem, please send me an email so I can help and resolve it.


Can I commission an Original piece of artwork?


Of course, you can. There are several options in the shop. If you want a size not listed in the shop, send me an email, and I will send you an estimate.


Can I have a tattoo of your artwork?


Yes, that is possible with most of my designs. Send me an email with the design you would like to buy. I charge a use fee of 30 CHF for all designs, and once I receive your payment, I will send you a digital copy for your tattoo artist to use. Please honor my hard work and don’t use the digital copy to make and sell your own prints. It’s for personal use only.



Can I use one of your designs on my merchandise? If so how do I go about it?


Generally, yes. I am happy to license one of my designs for your use. The license fee for a year of usage is CHF 300 per design, payable upfront. For exclusive usage rights, longer license duration and custom artwork, there are additional, individual costs. Either way, please email me at lostswissmiss@gmail.com to discuss the details.


Do you do any branding work or design work?


Yes, I do. Pricing starts at 600 CHF. Please send an email to lostswissmiss@gmail.com to discuss further details.


Why haven’t you replied to my email yet?


I try to respond within a day or two of receiving them, but sometimes I can get busy my inbox fills up quickly. Please try and have patience with me, and if you don’t hear back from me within a week, send a reminder. I really appreciate it!